Practical AI: Copilots and Measurable Use Cases

Where is AI actually moving the needle in industrial operations?

In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value without overhyping its potential.

Topics include:

• A disciplined approach to AI deployment with measurable ROI

• Norfolk Southern’s “3 As” framework for enterprise data strategy

• Copilot adoption to augment associate workflows

• Lessons from customer-centric redesign of freight experiences

• The role of AI in enabling safety, resilience, and transformation