Dan Michaeli, Co-Founder and CEO of Glia, is a trailblazer in unified interaction management. He shares insights on creating predictable schedules and clear expectations that drive company performance. Michaeli reflects on his personal growth as a CEO, emphasizing the importance of a learning mindset and adapting through experiences. He discusses strategic hiring, advocating for direct engagement in recruitment. The conversation also touches on mental well-being for leaders and the need for continual innovation to enhance customer experiences.
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volunteer_activism ADVICE
Rhythm of Business
Establish a predictable Rhythm of Business (ROB) with major and minor events, like a school calendar.
Clearly define expectations for each event and enforce the rules to reduce ambiguity and drive urgency.
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Forcing Functions
Use major forcing functions, like board meetings or customer conferences, two or three times a year.
Tie minor deadlines to events to drive urgency without overuse.
volunteer_activism ADVICE
Learning Mindset
Adopt a learning mindset by identifying knowledge gaps and utilizing diverse resources.
Test your knowledge in real-world situations to gain proficiency and situational awareness.
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How can predictable schedules, clear expectations, and a learning mindset boost company performance, strategic success, and leadership effectiveness? In this week’s episode, we dive in with the leading pioneer of unified interaction management, Dan Michaeli, Co-Founder and CEO of Glia, and explore his 12-year journey.
Michaeli emphasizes the importance of predictable schedules and clear expectations in driving company performance and executing strategic objectives. The discussion also covers his growth as a CEO, his approach to hiring and building an executive team, and lessons learned in sales and disrupting an industry. He shares personal insights on maintaining a learning mindset, staying sane amidst challenges, and the importance of continual adaptation in business.
Takeaways:
Fostering a Learning Mindset: Embrace a mindset that prioritizes identifying and filling knowledge gaps through diverse resources. Proficiency and situational awareness in various domains can significantly enhance leadership effectiveness.
Leverage Immediate Application for Learning: Utilize real-time opportunities to apply newly acquired knowledge. This experiential approach reinforces learning and builds proficiency.
Importance of Executive Search and Hiring Power: Consistently dedicate time and effort to personally source and recruit top talent. Engaging directly with candidates as a CEO can significantly boost response rates and attract high-caliber individuals.
Adapting and Rebranding for Growth: Be prepared for rebranding as part of your company's evolution. Rebranding, coupled with a strategic refocus and fundraising, can catalyze significant growth and redefine market positioning..
Communicating and Managing Change: Use established business rhythms to introduce and manage changes. Connecting change to regular and predictable events helps in gaining team buy-in and maintaining organizational agility and clarity.
Quote of the Show:
“The first step is really understanding what the gaps in your knowledge are, and then it's really driving to plug those gaps as effectively as possible.” - Dan Michaeli
Not Another CEO Podcast