Not Another CEO Podcast

How do you scale a company from zero to $100 million in 18 months without losing quality, clarity, or control?In this episode, Matt Price shares the remarkable story of building Crescendo, one of the fastest-growing companies ever featured on the show, by reimagining customer experience through advanced AI and deeply trained specialists. Matt’s journey has come full circle: from a technical support rep early in his career, to scaling Zendesk, to now creating an entirely new model for enterprise-grade customer care.Matt opens up about assembling an elite leadership team in record time, creating a vertically integrated product-and-operations engine, and designing a culture anchored around accountability, curiosity, and constant communication. He also explains why outcome-based pricing changes everything, how General Catalyst’s creation model gave Crescendo an unfair advantage, and why traditional BPOs simply aren’t positioned for the AI era. This is a masterclass in speed, focus, and operational excellence. Takeaways:Building a Stellar Team: Matt emphasized the importance of assembling a high-quality team quickly. He discussed how bringing in top talent, especially those with experience in related fields, has been crucial for Crescendo's rapid growth.Curiosity and Vision as Key Attributes: When recruiting for a fast-growth environment, Matt values curiosity and passion for the company's vision. These attributes, combined with relevant experience, are critical for innovation and progress.Prioritizing Outcomes Over Traditional Models: Crescendo has embraced outcome-based pricing, aligning the company’s success with customer satisfaction. This model contrasts with traditional seat-based pricing and encourages the entire organization to focus on end-to-end service quality.Integrating AI Thoughtfully: Matt spoke about the evolution of AI in customer care and its potential to transform the industry. By integrating AI with human expertise, Crescendo offers enhanced support experiences.Strategic Acquisition for Growth: The strategic acquisition of traditional BPOs has allowed Crescendo to expand its distribution and offer scalable AI solutions. Matt's approach underscores the power of mergers and acquisitions in achieving rapid growth.Creating a Culture of Accountability: Matt stressed the significance of having someone accountable for leading every project or initiative. In a fast-paced environment, clarity in roles and responsibilities is vital for efficiency and progress.Fostering Open Communication: Maintaining open communication channels, even in remote settings, is a priority for Crescendo's leadership. Matt ensures his team stays connected through regular meetings and an open-door policy.Quote of the Show:“Customer care was constrained by the economics. In order to deliver customer care up to now, you have to put humans in, a lot of people in… and AI now changes that, AI puts us into a world of abundance. And we need to shift our mindsets now as CX leaders… we’re moving from being deflectors to creators and innovators." - Matt Price Links:LinkedIn: https://www.linkedin.com/in/growthspecialist/ Website: https://www.crescendo.ai/ Ways to Tune In:Substack: https://notanotherceo.substack.com/Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 YouTube: https://www.youtube.com/@NotAnotherCEOPodcast Transistor: https://podcast.notanotherceo.com/ #NotAnotherCEO #BusinessSuccess #CrescendoChapters:00:00 Intro01:32 Building a High-Impact Team03:40 The Role of AI in Customer Service06:03 Rapid Growth and Company Evolution07:58 Leadership and Team Dynamics11:03 AI Integration and Product Development21:53 Founding Crescendo and Market Opportunities28:10 Challenges and Focus as a CEO31:08 The CEO's Influence on Team Dynamics35:00 Outcome-Based Pricing in SaaS36:22 Challenges and Benefits of Outcome-Based Models41:25 Strategic Growth Through Acquisitions47:04 The Future Vision for Crescendo48:34 Personal Journey and Early Career58:33 Advice for Aspiring Entrepreneurs59:29 Outro

Have you ever wondered what it takes to build a company from your garage to a public entity?In this episode, Chieh Huang shares the raw, unfiltered story of building Boxed from a garage into a national e-commerce brand serving tens of millions of customers, and the emotional toll, unlikely breakthroughs, and market forces that shaped every chapter of the journey. He reflects on the lonely months of almost no orders, the overnight surge that changed everything, the pressure of becoming a public company CEO, and the reality that even the strongest operators can’t outrun macro cycles.Chieh also opens up about what happens after the final chapter closes, the exhaustion, the identity shift, and the unexpected necessity of real recovery. His honesty about the highs, lows, and lessons he’s taking into his next company makes this a powerful episode for founders navigating their own versions of the broken-glass analogy. Takeaways: From Humble Beginnings to a Notable Success: Chieh Huang started Boxed in 2013 right from his garage, with only dreams and a strong will to succeed. Within a few years, Boxed scaled to become a renowned online wholesale retailer, serving millions.The Challenge of Maintaining Purpose: Chieh emphasizes the importance of cultivating an intrinsic purpose within a company. At Boxed, the sense of purpose wasn’t predefined but evolved over time as the team grew, particularly among the fulfillment center workers.The Rollercoaster Ride of Fundraising: Chieh's journey wasn't without financial hurdles. While initial investments were relatively easier owing to his prior success in the gaming industry, subsequent rounds posed challenges, reflecting the inconsistent nature of venture funding.Consumer Business Dynamics: Chieh discusses the unpredictability of consumer businesses, highlighting how a single viral moment or endorsement can drastically influence a company's success, unlike enterprise businesses that grow through steady acquisition of clients.Public Company Experience: Huang's experience in taking Boxed public via a SPAC (Special Purpose Acquisition Company) taught him that public market dynamics significantly differ from private venturesHandling Burnout: Chieh and David discuss the inevitability of burnout in an entrepreneur's journey and the importance of managing it proactively through short breaks, personal downtime, and stepping away when necessary to recharge.Quote of the Show:“Being a CEO is like trying to be the greatest of all time in a broken glass eating competition." - Chieng HuangLinks:LinkedIn: https://www.linkedin.com/in/chiehhuang/ Website: https://boxed.com/ Ways to Tune In:Substack: https://notanotherceo.substack.com/Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 YouTube: https://www.youtube.com/@NotAnotherCEOPodcast Transistor: https://podcast.notanotherceo.com/ #NotAnotherCEO #BusinessSuccess #BoxedChapters:00:00 Intro00:46 The Journey of Boxed02:42 The Purpose Behind Boxed07:14 Starting in the Garage09:23 The Big Break and Rapid Growth20:36 Fundraising Challenges and Successes26:02 Navigating Market Ups and Downs32:09 Reflecting on Past Experiences33:59 Journey to Going Public36:26 Challenges of Being a Public Company CEO39:22 Navigating Investor Relationships44:17 Balancing Work and Avoiding Burnout50:03 The End of Boxed and New Beginnings55:03 Early Entrepreneurial Spirit57:54 Role Models and Mentors01:01:25 Core Motivations and Advice01:05:51 Outro

When was the last time you paused long enough to thank the people who quietly helped you build?In this special compilation episode, we highlight moments from eleven CEOs who reflected on the investors that shaped their companies’ trajectories, not just through capital, but through conviction, guidance, and belief. These clips reveal how the right investors help founders stay grounded in their mission, navigate uncertainty, and make better decisions during pivotal moments of growth.Across these stories, one theme stands out: exceptional investors don’t just finance a business, they help founders become better leaders. They open doors, challenge thinking, and offer support that often goes unspoken and uncelebrated. As we head into the holiday season, this episode is an invitation for CEOs to pause, reflect, and acknowledge the people whose partnership made the climb possible.Ways to Tune In:Substack: https://notanotherceo.substack.com/Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 YouTube: https://www.youtube.com/@NotAnotherCEOPodcast Transistor: https://podcast.notanotherceo.com/ #NotAnotherCEO #BusinessSuccess Chapters:00:00 Intro02:17 Daniel Chait - Greenhouse02:54 Kyle Porter - Salesloft06:50 Craig Walker - Dialpad13:24 Dane Atkinson - Odeko21:11 Diego Oppenheimer - Algorithmia24:46 Itamar Friedman - Qodo28:43 Jeron Paul - Spiff34:03 Nadia Boujarwah - Dia&Co38:59 Nick Patrick - Radar44:16 Toby Kraus - Lightship53:30 Tom Buiocchi - ServiceChannel54:09 Outro

How can you motivate your team to embrace AI in their daily work? In this solo episode of Not Another CEO Podcast, David discusses strategies to drive an AI-first mindset in your company.Ways to Tune In:Substack: https://notanotherceo.substack.com/Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 YouTube: https://www.youtube.com/@NotAnotherCEOPodcast Transistor: https://podcast.notanotherceo.com/ #NotAnotherCEO #BusinessSuccess #NovemberCEOPulseChapters:00:00 Intro03:16 Get Your Team Using AI06:24 Get Traction With Focused AI Projects10:42 Install A Champion To Own AI14:00 Outro

How do you build one of the fastest-growing integration platforms in tech, while keeping culture, momentum, and innovation in sync?In this episode, Shensi Ding, Co-Founder and CEO of Merge, shares her journey from investment banking to leading one of the most successful integration infrastructure companies in the market. She opens up about the company’s evolution, from a small startup in San Francisco to a category leader powering technology products and AI agents for companies like Ramp and OpenAI.Shensi also discusses how she built Merge’s in-person culture during the height of the pandemic, what it takes to recruit top talent, and the lessons she’s learned about decision-making, adaptability, and sustaining momentum as a founder. Takeaways: The Importance of Company Culture: Shensi emphasizes the significance of maintaining an in-person culture at Merge, even amidst the challenging conditions of the COVID-19 pandemic.Maintaining Quality Over Competing on Price: Shensi discusses the challenge of maintaining a premium product in an environment saturated with copycats. She was inspired by the CEO of Gong, who reinforced that a company cannot be both the best and the cheapest.Navigating Growth and Innovation: An integral part of Merge's ethos has been to constantly innovate and adapt, which Shensi highlights by discussing the launch of new products and their strategic shifts towards AI-driven solutions.Integration and Expansion as Key Growth Drivers: Shensi highlights the significance of diversifying Merge’s product offerings and expanding into new markets to drive growth. By strategically adding categories and aiming for enterprise-level clients, Merge has expanded its market reach and increased its potential for acquiring larger clients.Lessons in Leadership and Adaptability: David and Shensi discuss the value of learning from industry veterans and mentors, which Merge facilitates by inviting successful leaders to speak with their team.Navigating Fundraising and Investor Relations: In discussing fundraising experiences, Shensi highlights the importance of clear differentiation and conveying the unique value of your product to investors. While the initial seed round was challenging, securing well-known investors early on eased future fundraising efforts.Quote of the Show:“You can’t be the best and the cheapest. You need to decide what you want to be." - Shensi DingLinks:LinkedIn: https://www.linkedin.com/in/shensiding/ Website: https://www.merge.dev/ Ways to Tune In:Substack: https://notanotherceo.substack.com/Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 YouTube: https://www.youtube.com/@NotAnotherCEOPodcast Transistor: https://podcast.notanotherceo.com/ #NotAnotherCEO #BusinessSuccess #MergeChapters:00:00 Intro01:40 Starting Merge During the Pandemic02:50 Challenges of In-Person Work Culture03:42 Expanding to New York and International Markets04:50 Maintaining Work Ethic and Decision Making06:42 Evolving Leadership and Learning from Mistakes10:56 Bringing Industry Leaders to Inspire the Team13:56 Acquiring the First Customers16:38 Dealing with Copycats and Maintaining Quality21:08 Product Evolution and Adapting to AI27:59 The Halo Effect of New Products29:59 Promoting AI Tools Internally33:15 Fundraising Challenges and Successes38:08 Moving Upmarket and Adapting41:42 Founders' Background and Journey47:16 Balancing Work and Personal Life50:41 Outro

How do the best founders learn faster, think deeper, and turn that mindset into companies that endure for decades?In this episode, host David Politis sits down with Nikhil Basu Trivedi, Co-Founder of Footwork, one of Silicon Valley’s most respected early-stage investors. Nikhil’s career spans both sides of the table, from co-founding Artsy, the groundbreaking online art platform, to investing in category-defining companies like Canva, Lattice, Frame.io, and The Farmer’s Dog.Nikhil shares how he evaluates founders, why the “slope of learning” is the most important quality he looks for, and how he builds long-term partnerships based on trust, curiosity, and shared ambition. He also opens up about the changing venture landscape, the hype and opportunity of AI, and what it means to be an investor who has truly walked in a founder’s shoes.Understanding the Importance of Learning: Nikhil emphasized the significance of the "slope of learning" in evaluating founders. This refers to a founder's ability to quickly learn and adapt to evolving market conditions, especially in the fast-paced AI era.Making a Lasting First Impression: According to Nikhil, the first few minutes with a potential investor are critical. Whether it's 15 or 30 minutes, founders must capture the investor's attention and highlight their vision's potential.Pitching with Conviction: Nikhil advised founders to clearly articulate why their business has the potential to be massive. It's crucial to strike a balance between ambition and grounded reality.Value of Ongoing Communication: Post-investment, Nikhil stressed the importance of maintaining regular communication between founders and investors. Leveraging AI for Better Investments: Footwork has been proactive in using AI to manage and analyze portfolio companies, allowing them to track company progress and trends efficiently.Empathy from Experience: As a former operator and founder, Nikhil shared his belief that empathy is crucial in the investor-founder relationship. Understanding the challenges founders face allows investors like Nikhil to be better partners, offering thoughtful guidance rather than prescriptive advice.Quote of the Show:“In the first 30 minutes with a founder, I’m trying to assess their slope of learning… We invest in slope, not just smarts. How fast a founder learns matters more than what they know on day one." - Nikhil Basu TrivediLinks:LinkedIn: https://www.linkedin.com/in/nikhilbt/ Website: https://www.footwork.vc/ Ways to Tune In:Substack: https://notanotherceo.substack.com/Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 YouTube: https://www.youtube.com/@NotAnotherCEOPodcast Transistor: https://podcast.notanotherceo.com/ #NotAnotherCEO #BusinessSuccess #Footwork Chapters:00:00 Intro01:27 Key Traits in Founders: The Slope of Learning04:59 The Importance of First Impressions in Pitching13:48 Evaluating and Supporting Portfolio Companies19:44 The Impact of AI on Venture Capital24:04 The Value of Thought Partnership31:10 Reflections on Missed Opportunities and Career Choices36:30 Future Aspirations for Footwork 38.25 Outro

How do you build something meaningful without losing yourself in the process?In this episode, David talks with Betsy Fore, Co-Founder and former CEO of Tiny Organics and Founding Partner of Velveteen Ventures. Betsy shares her remarkable journey from toy inventor to serial entrepreneur and impact investor, becoming the first Native American woman to raise a Series A along the way.She opens up about co-creating Tiny Organics alongside 100 founding families, facing setbacks like her unaired Shark Tank appearance, and learning to redefine success through purpose and presence. Betsy also reflects on the lessons that shaped her new book, Built on Purpose, blending practical entrepreneurship with spiritual grounding and a values-driven approach to leadership.Now, through her venture fund and nonprofit, Betsy is focused on investing in solutions that uplift communities, children, and the planet, showing that business can be both profitable and deeply purposeful. Takeaways: Unforgettable Beginnings and Tiny Organics' Success: Betsy's tale begins with her concept of engaging 100 founding families, transforming them into co-creators of Tiny Organics and fostering community-driven innovation.Embracing Challenges and the Road Less Traveled: Betsy's first entrepreneurial venture, a Fitbit-like product for dogs, taught her the significance of understanding consumer behavior and product-market fit. A Unique Shark Tank Experience and Fundraising Insights: Navigating numerous challenges, including a memorable Shark Tank experience, Betsy shares insights into the traditional venture fundraising path and the nuances of raising capital, particularly as a Native American woman.Discovering Purpose Beyond Business: Betsy's inspiration for her debut book, Built On Purpose, stemmed from a desire to demystify the practice of manifestation and align it with business creation.Melding Investment with Impact: Through Velveteen Ventures, Betsy shifts her focus towards using her skills to benefit her community and the broader planet. Her investments in healthcare, climate, and solutions for children.Quote of the Show:“The most important relationship a founder can have isn’t with investors or customers. It’s with themselves." - Betsy ForeLinks:LinkedIn: https://www.linkedin.com/in/betsyfore/ Website: https://www.tinyorganics.com/ Ways to Tune In:Substack: https://notanotherceo.substack.com/Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 YouTube: https://www.youtube.com/@NotAnotherCEOPodcast Transistor: https://podcast.notanotherceo.com/ #NotAnotherCEO #BusinessSuccess #TinyOrganics #VelveteenVenturesChapters:00:00 Intro01:26 Building Tiny Organics with Founding Families07:47 From Tiny Organics to National Recognition08:34 Lessons from a Previous Venture13:51 Shark Tank Experience19:18 Navigating the Venture Capital Landscape25:07 Securing Initial Funding and Building a Strong Advisory Board26:15 Realizing the Importance of Giving Back27:55 Founding Natives Rising and Healing Through NLP29:20 Investing in Underrepresented Founders31:39 Writing 'Built on Purpose' and the Power of Manifestation35:38 Inspiring Stories from Native American Founders38:21 Launching a Venture Fund with a Purpose41:26 From Rural Illinois to International Success49:35 The Importance of Self-Compassion for Founders50:35 Outro

How do you scale exceptional customer support without losing the human touch?In this episode, David sits down with Ryan Wang, Co-Founder and CEO of Assembled, to explore this very challenge. What started as a simple scheduling tool has evolved into an AI-powered customer support platform trusted by leading companies like DoorDash and Salesforce.Ryan opens up about the realities of scaling a fast-growing company, balancing innovation with culture, leading through learning, and keeping mission and execution at the heart of everything. His insights offer a playbook for founders and leaders aiming to build resilient, adaptable organizations.Takeaways:Understanding the Challenge of Scaling Support: Ryan Wang shares insights into the evolution of Assembled, beginning with a fundamental question: how to scale great customer support without losing efficiency..Wearing Multiple Hats: Ryan emphasizes the importance of diving into different roles within a company. For founders, this means deeply engaging with various functions, learning from their challenges, and understanding what excellence looks like.The Art of Networking: The conversation highlights the importance of connecting with top industry leaders to learn and seek guidance. Founders should prioritize genuine learning over mere networking, making it easy for mentors to share their expertise.Adaptability and Product Evolution: Assembled’s journey reflects the necessity of being adaptable. Ryan discusses the creation of a "new products" team to innovate without disrupting the existing structure, showcasing a strategic approach to product development.Facing Cultural Challenges: The transition to AI tools and methods posed cultural challenges at Assembled. Ryan acknowledges how these changes can strain company culture, advising that clear communication and integrating efforts can prevent breaking the company culture.Mission and Execution: Ryan and David discuss how a strong mission and purpose can act as a modern moat for companiesQuote of the Show:“As CEO, your job is to hold the line, even when it breaks hearts, because someone has to protect the long-term vision." - Ryan WangLinks:LinkedIn: https://www.linkedin.com/in/ryanywang/ Website: https://www.assembled.com/ Ways to Tune In:Substack: https://notanotherceo.substack.com/Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 YouTube: https://www.youtube.com/@NotAnotherCEOPodcast Transistor: https://podcast.notanotherceo.com/ #NotAnotherCEO #BusinessSuccess #AssembledChapters:00:00 Intro01:22 Deep Dive into Leadership and Management04:25 Networking with Industry Leaders09:12 Balancing Multiple Roles as CEO15:31 Transition to CEO Role23:33 Evolution of Assembled's Product29:13 Running Through Y Combinator30:28 Demo Days and Team Dynamics32:16 Staying on Top of Rapid Changes35:53 The Concept of Moat in Business40:22 Adapting to AI and Cultural Challenges45:09 Future Vision for Assembled47:42 Personal Background and Influences52:45 Advice for Aspiring Entrepreneurs55:15 Outro

How can founders build companies that scale without burning themselves out in the process?In this episode, Noah Shanok, Founder and former CEO of Stitcher, reflects on his entrepreneurial journey leading one of the earliest podcast platforms, which ultimately sold to SiriusXM for $325 million. He shares candid lessons from the early days of Stitcher, navigating sleepless nights, hiring versatile early employees, and learning from missteps along the way.Noah also discusses how his time at Amazon influenced his approach to structured hiring, why prioritizing personal well-being is critical for long-term effectiveness, and how founders can overcome imposter syndrome. Now working as a coach to entrepreneurs, he brings a unique perspective on balancing growth with sustainability, drawing on both successes and challenges from his own journey.Prioritize Yourself as a Founder: Noah candidly discussed his early days at Stitcher, which were characterized by overworking, sleep deprivation, and unhealthy habits. He advocates for founders to prioritize their well-being to ensure they can think clearly in the short term while remaining effective in the long run.Building the Right Team: Noah emphasized the impact of hiring a versatile team early on. His advice to recruit a "jack of all trades" who can adapt and grow with the company resonates with many startup leaders.Overcoming Imposter Syndrome: Noah addressed the imposter syndrome prevalent among founders. He shared strategies to navigate these feelings by focusing on decision-making confidence and holding oneself accountable.The Importance of Timing and Market Dynamics: Reflecting on Stitcher’s challenges, Noah acknowledged the role of timing and market forces. Factors such as market readiness and timing of product launches are crucial in scaling a business successfully, emphasizing that external shifts can heavily influence a startup’s trajectory regardless of internal effort and execution.Leveraging Strategic Partnerships: Noah’s success in securing high-profile deals started with creating strategic partnerships. By working with seasoned advisors, founders can effectively enter new markets and secure pivotal deals that may hasten growth and establish industry credibility.Quote of the Show:“ I've helped hire hundreds of people at Amazon. If I started another company I would implement a very light version of Amazon's process, and I would do it very, very early." - Noah ShanokLinks:LinkedIn: https://www.linkedin.com/in/noahshanok/ Website: https://startupceo.coach/ Ways to Tune In:Substack: https://notanotherceo.substack.com/Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 YouTube: https://www.youtube.com/@NotAnotherCEOPodcast Transistor: https://podcast.notanotherceo.com/ #NotAnotherCEO #BusinessSuccess #StitcherChapters:00:00 Intro01:42 The Importance of Hiring a Versatile Team Member02:24 Finding the Right Person for the Job07:00 Lessons from Amazon's Hiring Process13:29 Stitcher's Early Business Development Deals21:37 Challenges and Realities of Strategic Partnerships26:53 Coaching Founders: Common Challenges and Solutions32:29 Transformative Changes and New Habits33:13 The Impact of Prioritizing Self-Care37:50 The Power of CEO Support Systems38:24 Dealing with Imposter Syndrome45:24 Lessons from Stitcher: Timing and Market Dynamics48:58 The Drive to Build and Help Others51:50 The Importance of Mentors and Advisors57:25 The Need for a Support System for CEOs59:38 Advice for Founders 1:00:58 Outro

Do you know how essential a support system is for a CEO? In this solo episode of Not Another CEO Podcast, David discusses the often overlooked, yet critical support necessary for CEO success.Ways to Tune In:Substack: https://notanotherceo.substack.com/Spotify: https://open.spotify.com/show/1NQ9oAB2XKlgWeL8iEQXg0 Apple Podcasts: https://podcasts.apple.com/us/podcast/not-another-ceo-podcast/id1751581707 YouTube: https://www.youtube.com/@NotAnotherCEOPodcast Transistor: https://podcast.notanotherceo.com/ #NotAnotherCEO #BusinessSuccess #OctoberCEOPulseChapters:00:00 Intro02:53 The Importance of a CEO Support System03:57 Key Components of a CEO Support System05:10 The Role of Co-Founders and Key Executives07:33 The Value of Executive Assistants and Chiefs of Staff09:24 Leveraging Board Members and Advisors14:38 The Importance of Therapists and Personal Relationships19:16 The Power of CEO Peer Networks21:27 Outro