Dan Michaeli, Co-Founder and CEO of Glia, is a trailblazer in unified interaction management. He shares insights on creating predictable schedules and clear expectations that drive company performance. Michaeli reflects on his personal growth as a CEO, emphasizing the importance of a learning mindset and adapting through experiences. He discusses strategic hiring, advocating for direct engagement in recruitment. The conversation also touches on mental well-being for leaders and the need for continual innovation to enhance customer experiences.