

The Power of Being a Customer-Obsessed CMO
Oct 2, 2024
Aruna Ravichandran, SVP and Chief Customer and Marketing Officer at WebEx by Cisco, shares her insights on becoming a customer-obsessed marketing leader. She discusses leveraging data and analytics to craft personalized marketing strategies and the importance of fostering a culture of collaboration and inclusion at Cisco. Aruna highlights how AI is transforming productivity and customer service, emphasizing the need for marketers to be servant leaders dedicated to customer needs and relationships, especially in the realm of account-based marketing.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 2min
Cisco's Culture of Collaboration and Inclusion
02:04 • 4min
The Essential Traits of a Customer-Obsessed CMO
06:11 • 4min
Harnessing Data-Driven Marketing
09:45 • 29min
Customer Obsession and AI Integration
39:11 • 9min
Elevating Customer Experience Through Effective Marketing Leadership
48:40 • 3min