Pricing Consulting Services: A Deep Dive with Garrett Delph

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May 12, 2025

Garrett Delph, Founder and CEO of Clarity Ops, shares his journey from digital products to leading a successful operations consulting firm. He discusses how crucial operational efficiency is for fast-growing companies and illustrates his philosophy with a skyscraper analogy. Delph emphasizes the importance of a strong foundation in business while detailing effective client engagement strategies. Listeners learn about various pricing models and the significance of aligning with client needs to foster long-term relationships.

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ANECDOTE

Getting First Clients by Asking

Garrett got his first clients by asking his network for referrals and specifically requesting three names from each contact.
This method avoided cold advertising and built authentic connections from the beginning.

ADVICE

Ask For Three Referrals

Ask contacts for three referrals to avoid being too pushy or too vague.
Three is concrete and provides a good balance between too many and too few requests.

INSIGHT

Big Firms Start Narrow, Expand Later

Big consulting firms started very focused before expanding broadly to many services and industries.
Niching sharply early on can build strong foundations for scalable consulting success.

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How does a consultant transition from building digital products to establishing a specialized operations consulting firm, growing it to a 15-person team without ever running a single advertisement? Garrett Delph, Founder and CEO of Clarity Ops, shares his journey into the complex world of operational efficiency, where he helps fast-growth companies ($15M+ revenue, 75-100+ employees) tackle waste, inefficiency, and bloat to reorganize for scale and growth.

Garrett reveals the foundational belief that "you can only build as high as you dig deep," using a powerful skyscraper analogy to emphasize the critical importance of a solid operational engine for any business aiming to truly win. He explains, "Everything in a business is made up of people, process, and performance... it's all ops." Today, Garrett details his path, from early mistakes with client selection to developing robust qualification processes and multi-tiered pricing models, all while maintaining a commitment to authentic, value-driven client engagement.

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