Guest Angie Schultz, a StoryBrand Certified Guide, discusses handling objections the StoryBrand way. Topics include serving customers, empathy in objections, and turning objections into opportunities. The podcast emphasizes the importance of using storytelling to address pain points and building trust through proactive objection handling.
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Quick takeaways
Handle objections with empathy and clarity to serve customers better.
Focus on guiding and assisting clients for greater satisfaction and success in business.
Deep dives
Helping Customers Clarify Their Message
By attending the StoryBrand Live Workshop, individuals can receive live guidance to walk through the StoryBrand framework, identifying what their customers want and the problems they face. Expert StoryBrand coaches assist in clarifying messaging to better connect with customers.
Serving Others Leads to Happiness and Success
Shifting from a self-focused approach to serving others can lead to increased happiness and success, both personally and professionally. When products and services are framed as solutions to clients' needs, businesses not only thrive but also foster happiness.
Importance of Serving in Marketing
Engaging in marketing activities as a form of service to clients, rather than purely for personal gain, can result in greater satisfaction and success for businesses. By focusing on guiding and assisting clients, businesses can achieve positive outcomes while fostering meaningful connections.
Creating an Agreement Plan for Customers
Crafting an agreement plan to address customer objections and uncertainties can enhance sales processes. By identifying common reservations and providing clear responses in an agreement plan, businesses can effectively serve customers and facilitate their decision-making process, ultimately leading to more successful sales.
If you’ve done any kind of sales or marketing, you know that handling customer objections is a huge part of the job. Unfortunately, most companies have a hard time overcoming objections and helping customers see the value they have to offer. The result? They become sales-ey and lose sight of the goal: serving their customers.
In today’s episode, J.J. and April sit down with StoryBrand Certified Guide, Angie Schultz, as she shares her experience using the StoryBrand framework in her own business and in the businesses of her clients. You’ll learn how to handle objections with empathy and clarity (the StoryBrand way!) so you never lose sight of truly serving people. If you want to go from selling to serving in the way you handle objections, this episode is for you! Listen now.
Needing to clarify your message so more customers engage? Register for our upcoming StoryBrand Marketing Workshop July 23-24, 2024 at StoryBrand.com/Workshop. In this virtual workshop you will learn directly from Donald Miller and Dr. J.J. Peterson how to create a clear message and walk away with a 5-part marketing plan to help boost revenue and grow your business. Register now at StoryBrand.com/Workshop.
CLARIFY YOUR MARKETING AND CREATE YOUR FREE BRANDSCRIPT: Storybrand.com/sb7