this is work 720 the art of giving feedback and having courageous conversations with Scott Smith
May 26, 2025
Scott Smith, who works with Shelley Johnson at Boldside, focuses on helping people embrace difficult conversations. They discuss why many avoid tough discussions and the real costs of silence in the workplace. Scott introduces useful models for giving feedback, such as the FAST and SIA frameworks, designed to reduce defensiveness. The duo also shares strategies for conflict-avoiders to find confidence in addressing challenging topics, promoting both personal and professional growth through open dialogue.
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Why We Avoid Tough Talks
- Fear of uncertainty and fear of social exclusion are key reasons people avoid tough conversations.
- We are hardwired to seek belonging, making us avoid conflict that risks exclusion or dislike.
ODD Feedback Framework
- Use the ODD framework: Observe facts, Distance emotionally, Diagnose the behavior objectively.
- Avoid jumping to conclusions to reduce defensiveness and misunderstandings in feedback.
Trust Feedback Recovery Story
- Scott shared a story of bluntly telling his leader "I don't trust you," which initially caused silence.
- The leader wisely paused, framed feedback carefully next day, and they repaired trust over time.