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No Nonsense Leadership
#044 - Mary and Tom Poppendieck - lean software development
Jun 24, 2022
Join Mary and Tom Poppendieck in a discussion about Lean Software Development. They emphasize customer focus, flow, and efficient expert teams. Scale like micro services, prioritize value over utilization, and focus on principles not practices. Avoid centralizing processes and let teams develop their own. Learn how Lean principles can optimize workflows and improve efficiency in software development.
01:08:46
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Quick takeaways
- Organizations should prioritize customer needs to avoid inefficiencies and bottlenecks in services.
- Implement strategies to ensure work flows smoothly to enhance productivity and prevent multitasking.
Deep dives
Importance of Customer Orientation
Organizations sometimes neglect to prioritize customer needs, leading to inefficiencies and bottlenecks in various services. Customer queues are often overlooked by organizations focused on internal efficiency rather than customer experience. Simple solutions like appointment scheduling can significantly improve customer flow and eliminate waiting times, as seen in various scenarios during the pandemic.
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