Improving Workflow Efficiency and Customer Orientation

The chapter delves into the inefficiencies in organizations due to lack of customer orientation, emphasizing the need to address demand and supply imbalances for better workflow efficiency. It highlights the evolution of software development principles and the importance of focusing on the customer's problems, drawing parallels with Lean concepts. The narrative explores the benefits of single responsibility teams in software services and managing work queues to streamline processes and enhance productivity.

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