Talking to Ourselves Elizabeth Rutledge
Apr 15, 2019
Elizabeth Rutledge, Chief Marketing Officer at American Express, discusses her responsibilities and partnerships, the intersection of luck and mentorship, the importance of customer service and staying ahead of competitors, the transformation of work and blending of lives, the impact of parenthood on management style, building diverse teams, and managing time.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Client-Agency Relationships and Speaker's Background
02:12 • 6min
HULUCK: The Intersection of Luck and Mentorship
07:54 • 22min
The Importance of Customer Service and Staying Ahead of Competitors
29:42 • 2min
The Transformation of Work and Blending of Lives
31:55 • 3min
The Impact of Parenthood on Management Style and the Importance of Empathy in Relationships
34:27 • 2min
Building Diverse Teams and Raising Awareness of Unconscious Bias
36:22 • 10min
Learning to Say No, Managing Time, and Favorite American Express Commercial
46:45 • 3min