Talking to Ourselves cover image

Talking to Ourselves

Elizabeth Rutledge

Apr 15, 2019
Elizabeth Rutledge, Chief Marketing Officer at American Express, discusses her responsibilities and partnerships, the intersection of luck and mentorship, the importance of customer service and staying ahead of competitors, the transformation of work and blending of lives, the impact of parenthood on management style, building diverse teams, and managing time.
02:49

Podcast summary created with Snipd AI

Quick takeaways

  • Building strong relationships between the client and agency side leads to more honest conversations and better results.
  • American Express focuses on putting the customer at the center, delivering seamless experiences, and constantly adapting to meet customer needs.

Deep dives

Building Strong Relationships for Extraordinary Work

One of the main takeaways from the podcast episode is the importance of strong and longstanding relationships between the client side and the agency side for achieving extraordinary work. It is emphasized that having someone who has worked at both the client side and agency side can remove pretense and lead to more honest conversations and better results. This speaks to the need for collaboration, transparency, and open communication in order to foster productive relationships and drive successful outcomes.

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