The Importance of Customer Service and Staying Ahead of Competitors

Elizabeth Rutledge is Chief Marketing Officer at American Express, overseeing global media, communications, sponsorships, experiences, strategic planning and customer insights for one of the world's most respected and admired brands.
Over 30 years, Elizabeth has made her career at American Express, holding a wide array of responsibilities, including US Card Products and Benefits, Charge portfolio, Co-Brand products, Membership Rewards, and Global Network Marketing.
She is currently the Executive Sponsor for American Express’ Global Millennial Network and plays an active role in the company’s Women’s Interest Network. She also serves on the Boards of Directors for the YMCA of Greater New York and the Association of National Advertisers.
Elizabeth is a graduate of Princeton University and holds an MBA from NYU.