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The AI in Business Podcast
AI Solutions for B2B Customer Experiences - with Shahar Chen of Aquant
Nov 22, 2023
19:13
Snipd AI
Shahar Chen, CEO and Co-founder of Aquant, discusses the role of generative AI-enhanced co-pilot platforms in improving B2B customer experiences in field service across various industrial sectors. They explore the talent shortage in manufacturing and the potential of AI adoption for driving innovation. They also highlight the challenges in B2B customer experiences, the impact of increasing customer expectations on AI adoption, and the importance of AI fluency in the manufacturing sector.
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Quick takeaways
- Generative AI-enhanced co-pilot platforms can bridge the skills gap and improve manufacturing operations.
- AI technologies in B2B manufacturing can democratize expertise and meet higher customer expectations.
Deep dives
Challenges in Manufacturing
Manufacturing faces challenges due to intense competition and a shortage of experienced talent. The need to address customer issues and meet expectations poses significant challenges. The retirement of experienced workers and the shorter tenure of newer employees exacerbate the skills gap. AI technologies like generative AI enhanced co-pilot platforms can help bridge this gap and improve manufacturing operations.
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