AI Solutions for B2B Customer Experiences - with Shahar Chen of Aquant

Nov 22, 2023

Shahar Chen, CEO and Co-founder of Aquant, discusses the role of generative AI-enhanced co-pilot platforms in improving B2B customer experiences in field service across various industrial sectors. They explore the talent shortage in manufacturing and the potential of AI adoption for driving innovation. They also highlight the challenges in B2B customer experiences, the impact of increasing customer expectations on AI adoption, and the importance of AI fluency in the manufacturing sector.

Ask episode

Chapters

Transcript

Episode notes

Introduction

00:00 • 4min

Talent squeeze, skills shortage, and the role of hardware in AI adoption

03:54 • 4min

Democratization of Expertise and the Role of Co-Pilots in Manufacturing

07:30 • 4min

Challenges in B2B Customer Experiences

11:52 • 5min

Increasing Customer Expectations and AI Adoption in B2B and B2C

17:03 • 2min