Shahar Chen

Shahar Chen, CEO and Co-founder of Aquant, discusses the role of generative AI-enhanced co-pilot platforms in improving B2B customer experiences in field service across various industrial sectors. They explore the talent shortage in manufacturing and the potential of AI adoption for driving innovation. They also highlight the challenges in B2B customer experiences, the impact of increasing customer expectations on AI adoption, and the importance of AI fluency in the manufacturing sector.