

The Experience Leader: How to Outpace Commoditization in the 21st Century
Jun 24, 2024
The podcast highlights the rapid commoditization of leadership skills, urging modern leaders to evolve beyond outdated methods. It explores how organizations must enhance human interaction amidst technological advances. The discussion connects employee and customer experiences, emphasizing their impact on innovation. Listeners learn about the historical shifts in economic value and the importance of psychological safety in teams. Ultimately, it stresses the need for leaders to foster meaningful connections to thrive in today's experience-driven marketplace.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 2min
Adapting Leadership Principles in a Changing Competitive Landscape
02:01 • 4min
The Evolution of Economic Value
05:53 • 7min
Navigating the Experience Economy
13:16 • 16min
The Vital Connection Between Employee Experience and Customer Experience
29:31 • 5min
The Human Element in Experience Staging and Innovation
34:22 • 3min