The Leader Factor

The Experience Leader: How to Outpace Commoditization in the 21st Century

Jun 24, 2024
The podcast highlights the rapid commoditization of leadership skills, urging modern leaders to evolve beyond outdated methods. It explores how organizations must enhance human interaction amidst technological advances. The discussion connects employee and customer experiences, emphasizing their impact on innovation. Listeners learn about the historical shifts in economic value and the importance of psychological safety in teams. Ultimately, it stresses the need for leaders to foster meaningful connections to thrive in today's experience-driven marketplace.
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