5min chapter

The Leader Factor cover image

The Experience Leader: How to Outpace Commoditization in the 21st Century

The Leader Factor

CHAPTER

The Vital Connection Between Employee Experience and Customer Experience

This chapter reflects on early career experiences in manufacturing, highlighting how employee needs were often neglected for productivity. The hosts stress the essential link between employee experience and customer experience, advocating for prioritizing the human element to drive innovation and success.

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