20Growth: How to Master Product-Led-Growth, The Biggest Mistakes Startups Make When Scaling into Enterprise, How to Assess "Bets" in Growth; Which to Take and Which to Not with Gonto, Interim CMO @ Vercel
Feb 14, 2024
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Martin Gontovnikas, a software engineer turned marketer, shares his insights on mastering product-led growth, the biggest mistakes startups make when scaling into enterprise, and how to assess growth bets. He emphasizes the importance of product and marketing over sales, the need for design partners in PLG, and providing value in a PLG motion to convert enterprise buyers.
Marketing decisions are emotional and rely on coherent storytelling rather than data-driven emails.
Exponential growth requires taking bold risks and temporarily foregoing certain efforts.
Integrating marketing and product teams is crucial to align promises with delivered value and improve user experience.
Deep dives
1. Psychology and Biases in Marketing
Psychology plays a key role in marketing as all decisions are emotional, according to Daniel Kahneman. Biases can be utilized to advantage in marketing. For example, focusing on coherent storytelling rather than data-driven emails has been found to improve conversion rates.
2. Importance of Taking Risks for Exponential Growth
Exponential growth companies face challenges and require taking bold risks. Without taking risks, such companies cannot achieve their growth goals. One example is a company that focused solely on bringing signups and activation amid ambitious revenue targets, deciding to temporarily forego product marketing and learning efforts. The willingness to take such risks was crucial to the company's survival and growth.
3. The Need for Integration Between Marketing and Product
Integrating marketing and product teams is essential for successful growth. Both teams should work together to ensure that the promises made in marketing align with the value delivered by the product. Bridging the gap between marketing claims and product experience is crucial to avoid disappointment and churn among users. Collaboration on onboarding and activation is a key area where marketing and product can join forces for improved user experience.
The Power of Multi-Factor Authentication for User Retention
Implementing multi-factor authentication in the first week drastically reduced user drop-off, while implementing it between month one and month one and a half improved user retention. By giving users time to familiarize themselves with the product before introducing complex features like multi-factor authentication, they were more likely to understand and appreciate its value. This insight was gained through analyzing the retention rates of users who implemented different features at various time points.
The Importance of User Retention and Value Metric
Retention should be focused on ensuring users consistently experience the core value of the product. It is more important for users to feel the main value proposition of the product on a regular basis than strictly focusing on monetary conversions. Creating loyalty and usage through personal projects is key as it helps users remember and choose the product across different companies over time. Implementing paywalls without allowing users to fully experience and connect with the product may hinder growth and adoption.
Martin Gontovnikas, a.k.a Gonto, is a software engineer at heart who moved to the “dark side” to focus on Marketing. With this career transition, he found a way to combine his 2 passions by applying his “engineering thinking” model to Marketing. He is now a B2B SaaS Advisor to Vercel and Airbyte among others and Co-Founder & GP of Hypergrowth Partners. Previously, he was SVP of Marketing and Growth at Auth0.
In Today's Episode with Martin Gontovnikas (Gonto) We Discuss:
1. From No Idea to Growth Leader:
How Gonto made his way into the world of growth when it was not a thing?
What does Gonto know now that he wishes he had known when he entered the world of growth?
Why does Gonto believe product and marketing is more important than sales and marketing?
2. Growth: What, When and Who:
What is growth? What is it not? What do people misunderstand most with growth?
When is the right time to hire your first growth person?
What is the right profile for the right first growth hire? Junior? Senior?
3. Mastering PLG and Enterprise:
What are the single biggest mistakes startups make when scaling into enterprise?
Why does Gonto believe that all PLG companies should start with 6-8 design partners?
Is it possible to do enterprise and PLG at the same time?
How does one provide enough value in a PLG motion to convert enterprise buyers?
4. Data vs Intuition: Art vs Science:
Is growth more art or science?
Why does Gonto believe qualitative data is more important than quantitative?
How does Gonto think about psychology when selling and marketing? What do so few startups? understand about the psychology of their customers?
How does Gonto approach messaging and what is truly great product marketing?
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