1003: How to Be Both Empathetic and Effective as a Leader with Maria Ross

Oct 17, 2024

Maria Ross, a keynote speaker and empathy advocate, shares her insights on how leaders can merge empathy with effectiveness. She discusses the necessity of empathy in engaging teams and driving performance, all while avoiding people-pleasing. Ross addresses the 'empathy dilemma' leaders face—navigating support for teams while ensuring accountability. She also explores innovative team-building methods that align skills development with service, and encourages clarity in communication across generational divides. Her approach promotes a joyful and inclusive workplace.

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Intro

00:00 • 2min

Empathy and Leadership Effectiveness

01:34 • 23min

Innovative Team-Building Through Skills and Service

24:44 • 2min

Communicating Across Generations: Understanding Cultural Norms

26:34 • 4min

Balancing Empathy and Accountability in Leadership

31:00 • 4min

Embracing Empathy and Effective Leadership

34:46 • 4min