Communicating Across Generations: Understanding Cultural Norms

This chapter explores the effects of communication styles and cultural expectations across different generations in the workplace. It emphasizes the need for clarity in norms and meanings to prevent misunderstandings and enhance collaboration.

Transcript

chevron_right

Play full episode

chevron_right

Transcript

Episode notes

Maria Ross reveals how leaders can drive growth and improve performance without sacrificing empathy.

— YOU’LL LEARN —

1) How everyone wins with more empathy

2) Why leaders struggle with accountability—and how to fix it

3) How to practice empathy without devolving into people-pleasing

Subscribe or visit AwesomeAtYourJob.com/ep1003 for clickable versions of the links below.

— ABOUT MARIA —

Maria Ross is a keynote speaker, author, strategist, and empathy advocate who believes cash flow, creativity and compassion are not mutually exclusive. She is the founder of Red Slice and advises organizations on how to leverage empathy to better engage and connect. Maria has authored multiple books, including her most recent, The Empathy Edge and hosts The Empathy Edge podcast. Maria’s forthcoming book, The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries arrives on shelves in September 2024. A dynamic speaker, Maria has delighted audiences at leading conferences and organizations such as TEDx, The 3% Conference, The New York Times Small Business Summit, and Salesforce and her insights have appeared in many media outlets, including MSNBC, NPR, Entrepreneur, Forbes, Newsweek, Huffington Post, and Thrive Global.

• Book: The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries

• Book: The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success

• Podcast: The Empathy Edge

• Website: Red-Slice.com

• Instagram: @redslicemaria

— RESOURCES MENTIONED IN THE SHOW —

• Study: 2024 State of Workplace Empathy Report

• Website: DoSomething.org

• Book: Unlocking Generational CODES: Understanding What Makes the Generations Tick and What Ticks Them OFF by Anna Liotta

• Book: Drive: The Surprising Truth About What Motivates Us by Daniel Pink

• Past episode: 155: Managing Defensiveness for Stronger Collaborations with Jim Tamm

— THANK YOU, SPONSORS! —