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HBR On Leadership

How to Solve Your Company’s Toughest Problems

Jun 19, 2024
32:35
Snipd AI
Harvard Business School professor Frances Frei discusses the importance of moving fast and fixing things, not just breaking them. She outlines a five-step plan to solve company problems, focusing on trust, communication, inclusivity, root cause analysis, and ruthless prioritization.
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Quick takeaways

  • Effective problem-solving involves identifying the root cause and prioritizing trust-based solutions.
  • Building trust through authenticity, logic, and empathy is key to rapid problem-solving and organizational progress.

Deep dives

Moving Fast and Fixing Things

Moving fast and breaking things was a popular approach for innovation, but Harvard Business School professor Francis Fry suggests a better strategy is to move fast and fix things. By uncovering the real problem, building trust, and promoting inclusivity, organizations can accelerate progress. Trust is essential, involving authenticity, logic, and empathy. Understanding the root cause of problems and prioritizing solutions based on trust are key steps in effective problem-solving.

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