HBR On Leadership How to Solve Your Company’s Toughest Problems
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Jun 19, 2024 Frances Frei, a Harvard Business School professor and co-author of "Move Fast and Fix Things," discusses effective strategies for problem-solving in organizations. She emphasizes identifying the real issues and the importance of building trust and relationships. Frei introduces a five-step approach, including a narrative for solutions, and highlights tools like the 'Five Whys' for uncovering root causes. She also addresses inclusivity and the impact of subtle workplace indignities, promoting a culture of effective communication and collaboration.
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Move Fast and Fix Things
- Build trust to move faster and fix things, not break them.
- Focus on accelerating excellence, not reckless disruption.
The Communication Problem
- A company's perceived "gender problem" stemmed from the founders' aggressive communication style.
- This repelled women and most men, highlighting the importance of addressing the root cause.
Find the Real Problem
- Address the root cause of problems, not just symptoms.
- Use the "five whys" to uncover the real issue.
