NN/g UX Podcast

2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g)

Sep 4, 2020

30:02

Creator website

Highlights

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Episode notes

Service Design

04:08

Design Thinking and Service Design - What's the Most Important Skill?

05:44

How Are You Therese?

02:26

Introduction

2min

How Are You Doing?

2min

How Are You Therese?

2min

What's the Difference Between a Chief Designer and a Data Scientist?

3min

The Instogram Is Awesome, It's Awesome

2min

Is Design Something You've Always Wanted to Do?

2min

Graphic Design

3min

Service Design

4min

Design Thinking and Service Design - What's the Most Important Skill?

6min

10.

I Love That Metaphor

2min

11.

What's Next for You?

3min

Sarah Gibbons & Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the eye.

Resources cited in this episode:

NN/g Instagram: @nngux
Service Blueprinting (full-day course)
Design Thinking is Like Cooking (2 min video)
UX Roadmaps (full-day course)
UX Roadmaps: Definition and Components (free article)
Sarah's NN/g Articles and Videos (bio page)

Also related: Brené on Comparative Suffering, the 50/50 Myth, and Settling the Ball (Unlocking Us with Brené Brown podcast episode)

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