Design Thinking and Service Design - What's the Most Important Skill?

Allays: Good, good systems aren't about how they look. They're about how they work. And as with any practice, i think that you always have to take this re learning approach. I blame a lot of the prescribed methods and bad marketing out there for people not trusting their gut when it comes to service design. Allays: You have to think about mastering design, thinking and or service design kind of like learning the kitchen. It's hard because it's uncomfortable and takes time but we're all working towards that level.