Introduction

The neilson norman group u x podcast is hosted by terese fessenden. On this monthly show, you'll hear interviews with u x thought leaders about fundamental u x topics and pressing industry questions. Our guest to day is n and g's chief designer, sarah gibbons. In this episode, we talk about how essential sempathy is in our work, what design means to us and the critical skills you need be a designed thinker and a service designer.