Creative Confidence Podcast
How Great Leaders Use Friction: Bob Sutton
Mar 20, 2024
Explore how great leaders harness friction to improve productivity and creativity in organizations. Learn about the value of encountering challenges for growth and innovation. Discover the importance of being a 'friction fixer' and the impact of addition sickness in teams. Dive into the power of subtraction to simplify processes and the significance of positive endings in shaping perceptions.
32:41
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Quick takeaways
- Great leaders use friction to make right things easier and wrong things harder.
- Organizations should focus on subtracting complexity to streamline processes.
Deep dives
Understanding Friction in Organizations
Friction in organizations can either hinder progress or be reframed as a positive force. Discussions with experts focus on ways to recognize destructive friction and leverage it for positive change. The 'Friction Project' seeks to explore how leaders can simplify processes and make the right things easier while making the wrong things more challenging. Through case studies and practical examples, the podcast dives into the complexities of managing organizational friction.
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