Creative Confidence Podcast How Great Leaders Use Friction: Bob Sutton
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Mar 20, 2024 
Explore how great leaders harness friction to improve productivity and creativity in organizations. Learn about the value of encountering challenges for growth and innovation. Discover the importance of being a 'friction fixer' and the impact of addition sickness in teams. Dive into the power of subtraction to simplify processes and the significance of positive endings in shaping perceptions.
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Not All Friction Is Harmful
- Friction isn't always bad; some processes should remain slow to protect creativity and quality.
- Making everything efficient can eliminate necessary time for iteration and craft.
Be A Trustee Of Others' Time
- Treat your role as a trustee of other people's time and deliberately reduce avoidable obstacles.
- Use your sphere of influence to make the right things easier and pointless steps harder.
DMV Supervisor Who Cut Wait Times
- At the California DMV a frontline supervisor walked the line with forms and cleared people's issues before doors opened.
- Bob left by 8:15 after arriving at 7:30 because the supervisor acted within his cone of friction.