

Negotiation Mastery with Chris Voss
Jul 25, 2023
Former FBI top hostage negotiator, Chris Voss, shares his expertise on negotiation skills. Topics discussed include preparing for the FBI hostage team, communication components, empathy vs sympathy, labeling emotions, and the power of saying 'no'.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 3min
Exciting Conversation with a Former FBI Negotiator
03:09 • 6min
Embracing Awkwardness for Accelerated Learning
08:57 • 3min
The Importance of First Impressions
12:24 • 23min
The Importance of Playing Off Blocks in Football
35:21 • 24min
Improving Negotiations through Active Listening
59:14 • 3min