Improving Negotiations through Active Listening

This week on The Mindset Advantage Podcast I chat with former FBI top hostage negotiator, Chris Voss. Chris is one of the preeminent practitioners and professors of negotiation skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Chris currently teaches at the University of Southern California and also Georgetown University. Voss is also the co-author of the best selling book Never Split the Difference: Negotiating as if your life depended on it. 

Chris is an incredibly talented individual who has years of experience at the highest level making pressure filled negotiations with some of the biggest threats around the world. He has now taken what he learned from the FBI and wants to share it with anybody who is interested in learning how to become a master of negotiation.

Topics

-Preparing for the FBI hostage team

-3 Components of communication

-Difference between sympathy and empathy

-Labeling emotions

-Tactical empathy

-No is better than yes

Follow Chris on Instagram at @thefbinegotiator and take his master class at https://www.masterclass.com/classes/chris-voss-teaches-the-art-of-negotiation?utm_source=Paid&utm_medium=AdWords&utm_campaign=CV&utm_content=Instructor-%7Bkeyword%7D-US_BM&utm_term=Aq-Prospecting&gclid=Cj0KCQjwxJqHBhC4ARIsAChq4auI9ni6e62r5-6ltM9MHB5EzNYY3lyiudeiutU1HxaSQf9sng-MKUQaAnaVEALw_wcB