The Home Service Expert Podcast Wealth Hacks and Motivation for Entrepreneurs with Tom Howard
18 snips
Oct 20, 2025 Tom Howard, VP of Customer Experience at ServiceTitan with extensive experience in HVAC and plumbing, shares his insights into leadership and personal growth. He emphasizes the importance of swift follow-ups to maximize leads and discusses the competitive edge local operators have over private equity through grassroots marketing. Tom also dives into the significance of making strategic hires and managing setbacks, while offering advice on adapting to technological changes. Additionally, he highlights the link between effective branding and long-term success.
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Uncertainty Around AI Shapes Strategy
- Contractors worry about how evolving technology and AI will affect their businesses and competitive position.
- Tom Howard highlights uncertainty about which AI products to choose and how fast competitors will move.
Compete Locally Where PE Can't
- Compete where private equity can't: grassroots, local relationships and community involvement.
- Focus on city-by-city marketing, local partnerships, and community programs to defend share.
Optimize Current Size Before Scaling
- Get efficient at your current size before chasing higher revenue and expensive hires.
- Invest in yourself and operations so you can profitably scale from $5M to $10M and beyond.
