Navigating Digital Transformation

Digital transformation is framed as a crucial process for organizations, focusing on change management and organizational behavior rather than solely on technology. The speaker emphasizes that success hinges on having the right people in appropriate roles, suggesting that technology alone cannot drive meaningful change. A framework comprising purpose, people, process, platform, and performance is introduced, which highlights the significance of engaging teams and fostering ownership for new technologies. By addressing people first, organizations can better ensure that transformative efforts yield positive outcomes and sustainable practices.