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The Simmer
Katie Fogertey, CFO, Shake Shack
Apr 30, 2024
Katie Fogertey, CFO of Shake Shack, discusses bespoke deployment, drive-thrus, combo meals, and the importance of kiosks for the company's future. They explore the impact of food delivery services, government regulation, and innovative strategies for enhancing guest experiences.
44:38
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Quick takeaways
- Shake Shack focuses on bespoke deployment to introduce new processes and technology across its restaurants.
- Utilizing data internally, Shake Shack tailors staffing models and predicts sales trends for optimized operational efficiency.
Deep dives
Exploring the Significance of Government Regulation in Restaurant Tech
Government regulation in restaurant technology has become a focal point, with senators asking major companies like Uber and DoorDash to clarify consumer fees. The initiative aims to address concerns of price gouging and transparency in fee breakdowns, possibly impacting consumer costs for food delivery services. While companies are expected to comply with disclosing detailed fee structures, the discussion highlights the evolving landscape of regulation and its implications for consumers and the food delivery industry.
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