Balancing Value, Convenience, and Speed in the Restaurant Industry

As Shake Shack's chief financial officer, Katie Fogertey manages the business's financial actions — that's obvious. But she's as much of a tech and operations expert as a financial one, taking a hands-on and holistic view of company when making decisions about its future. In this episode, we talk about "bespoke deployment" — Katie's term (that Kristen loves) for rolling out new processes and technology across the restaurants, new initiatives like drive-thrus and combo meals, and why kiosks are so important to Shake Shack's future. Music provided by Heywood Rex.