Creative Confidence Podcast What Leaders Should Know About Leading Through Change: Melanie Bell-Mayeda
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Mar 10, 2025 Melanie Bell-Mayeda, Director of UX Program and Operations at Google and former IDEO partner, shares her expertise on leading through change. She emphasizes a human-centered approach to support teams in navigating uncertainty. Key topics include the STAR model for effective change management, the importance of structured processes, and fostering creativity within teams. Melanie discusses the necessity of clarity and transparency in leadership, and how these elements can empower individuals and enhance organizational growth.
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Sources of Change
- Change can be initiated internally or driven by external factors.
- Chaotic change arises from the combination of both internal and external changes.
Leveraging the STAR Model
- Use the STAR model to pinpoint friction points in your organization and design solutions.
- Each lever in the STAR model works in conjunction with others to enable teams to perform optimally.
Human-Centered Strategy
- Make strategies actionable by connecting aspirations with a clear roadmap.
- Communicate strategies by explaining their importance to end-users and why it matters.