Steven Bryerton, SVP of Sales at ZoomInfo, dives into the art of sales negotiation with a wealth of experience. He emphasizes the importance of gauging prospect enthusiasm with a simple scale and tailoring pitches based on their internal discussions. Bryerton advises against showcasing excessive software features that could inflate costs and stresses the need to recap past conversations to ensure all needs are addressed. His insights on mastering discovery calls and executive demos offer practical strategies for closing deals successfully.
Utilizing a scale of one to ten during sales calls helps gauge prospect enthusiasm and uncover hidden hesitations about the product.
Understanding what prospects discuss in internal meetings allows sellers to tailor their pitch to resonate more effectively with decision-makers.
Deep dives
Discovery with the Intent to Negotiate
When conducting discovery calls, it is crucial to approach the conversation with the intent to negotiate rather than merely gathering surface-level information. This involves asking hard questions that may feel uncomfortable but ultimately lead to deeper insights into the client's needs and priorities. By aiming for a 'no' early in the conversation, sellers can better assess the viability of the deal and set the stage for future negotiations. Establishing this groundwork not only clarifies the client's motives but also equips sellers with valuable information to leverage later in the sales process.
Drive for the Need, Not the Want
It is essential to differentiate between a prospect's wants and their underlying needs during sales conversations. Prospects may express a desire for specific outcomes, such as generating more leads, but it is the seller's role to uncover the true drivers behind these requests. By probing deeper into the reasons for these wants, sellers can align their solutions more closely with the prospect's core challenges. This approach helps to foster a deeper connection and presents a more compelling case for how a product or service can address the prospect's real issues.
Effective Meeting Planning with the Acronym 'PLAN'
To ensure productive and focused follow-up meetings, sellers can employ the 'PLAN' acronym to guide their discussions effectively. This involves pivoting the conversation towards next steps, outlining logistics, setting a clear agenda, and discussing expectations for mutual accountability. By clearly defining what comes next and who needs to be involved, sellers can create a sense of partnership with their prospects. This structured approach not only enhances clarity but also builds momentum towards closing the deal.
Uncovering Buying Signals and Addressing Concerns
During sales calls, it is vital to gauge the prospect's interest and readiness by utilizing a scale of one to ten to assess their feelings towards the product. This technique allows sellers to uncover any hidden hesitations and better understand what might prevent the deal from progressing. By encouraging prospects to articulate their concerns, sellers can address specific barriers and improve their pitch accordingly. Additionally, this method fosters an environment where prospects feel heard, enabling a more collaborative and productive dialogue.
Gauge your prospect’s enthusiasm by asking where they fall on a scale from one to ten, providing more insight than a simple yes/no question.
Ask your prospect what they discuss in internal meetings to tailor your pitch to resonate with their executive team.
Avoid showing too much software to prevent prospects from associating the product with unnecessary features and higher costs.
Recap previous conversations and then ask the executive what you might have missed, ensuring you address their specific needs while demonstrating your product.