HBR On Leadership How to Coach an Employee Who’s Struggling to Perform
32 snips
Jul 24, 2024 
Melvin Smith, a Professor at the Weatherhead School of Management and co-author of "Helping People Change," explores the intricacies of coaching underperforming employees. He emphasizes tailoring approaches to individual needs and the significance of clear communication. Smith discusses strategies for addressing conflicts among direct reports and managing performance issues, especially during leadership transitions. He also highlights the importance of emotional intelligence in fostering a positive workplace culture and effectively guiding employees through challenges.
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Assessing Coaching Readiness
- Assess an employee's coaching readiness by discussing their willingness to change.
- If there's no movement after consistent coaching, shift to performance management.
Coaching Requires Willingness
- Coaching success depends on the employee's willingness to be coached.
- Assess if the employee recognizes the need for change and is open to receiving help.
Manipulative Employees
- Distancing yourself from a manipulative employee might not be enough.
- Consider further actions, like assertive communication and documentation.
