To The Point - Home Services Podcast TTP Micro Episode: A.I vs Human: Call Handling Revolutionized in Home Services
Sep 25, 2025
Tyson Chen, founder of Avoca AI and MIT alum, joins Paul Barth from TurnPoint to discuss the revolutionary impact of AI on call handling in home services. They delve into how voice AI is becoming the first line of defense, boosting booking rates and enhancing customer satisfaction. Insights on human-in-the-loop support and real-world performance comparisons between AI and live CSRs highlight the advantages of AI integration with CRMs. The conversation also addresses common fears, cost savings, and onboarding experiences for businesses of all sizes.
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AI CSR As First Line, Then Match Humans
- Avoca AI provides a 24/7 voice AI CSR that handles calls in a human-like way and aims for best-in-class booking rates.
- They phase deployment: start as an answering service, then train to match in-house CSR performance within months.
Use AI For Routine Outbound Work
- Use AI for inbound booking and intelligent outbound tasks like maintenance reminders and follow-ups to fill the board.
- Combine AI outbound with CRM data to intelligently schedule and close routine calls.
Human-in-Loop And Enterprise Customization
- Avoca differentiates with human-in-the-loop, deep integrations, and engineering customization for enterprise customers.
- They offer deployed engineers and a live CSR pool to reduce risk and improve accuracy.