Human Support Setup and Locations

In this episode of To The Point Home Services Podcast, Chris and Chad sit down with Tyson Chen, founder of Avoca AI, and Paul Barth from TurnPoint to answer the questions contractors are asking most about AI in the trades.

From booking rates to customer experience, and from integration with CRMs to saving costs on the bottom line—this episode breaks down how voice AI is changing the way home service companies handle calls.

You’ll learn:

• What Avoca AI is and how it works for contractors
• Why AI is quickly becoming the first line of defense for call handling
• How AI compares to live CSRs in booking rates & customer satisfaction
• The role of human-in-the-loop support for complex calls
• How AI can integrate with CRMs like ServiceTitan
• Real-life results from TurnPoint and Eco partners using AI today
• What onboarding Avoca looks like for contractors of any size

Whether you’re skeptical about AI or curious how it can improve your operations, this conversation brings real data, experience, and perspective you won’t want to miss.

⏱ Timestamps

00:00 – Kickoff: Football, dust storms, and no dad jokes

01:38 – Why we brought Tyson from Avoca AI on the show

04:45 – What Avoca AI does for contractors

06:16 – Coaching CSRs & outbound call capabilities

08:12 – How Avoca is different from competitors

09:48 – Paul’s real-world evaluation of multiple AI vendors

12:18 – Overcoming objections & customer fears about AI

15:13 – Human-in-the-loop support & call center integration

17:19 – How AI saves money & improves efficiency

23:53 – Customer experience, IVRs, and the future of AI adoption

27:07 – Online booking vs AI vs live CSR performance data

32:14 – How AI books the right jobs, techs, and times in your CRM

37:19 – What “best-in-class” booking rates mean at Avoca

42:04 – Operational factors that affect booking rates

43:34 – Does brand equity affect AI booking performance?

45:11 – Transparency & disclosure when using AI

47:09 – Onboarding Avoca: setup & support explained

49:48 – Training AI like a CSR & continuous improvement

50:57 – Final thoughts + how to connect with Avoca AI

🔗 Resources & Links

👉 Connect with Avoca AI: https://avoca.ai/r/tothepoint

👉 Call/text Tyson directly: (717) 318-0198

👉 Follow To The Point Home Services Podcast for more

Thank you to our Sponsors!

Rilla: https://www.rilla.com/tothepoint

Chiirp: https://chiirp.com/

Contractor Commerce: https://www.contractorcommerce.com/ryno/

Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint

Avoca.ai: https://avoca.ai/r/tothepoint

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