Paul Barth

Operator with TurnPoint who oversees multiple home-service brands and evaluates call-handling solutions; provides enterprise perspective on AI CSR performance, integration, and risk management.

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Sep 25, 2025 • 53min

TTP Micro Episode: A.I vs Human: Call Handling Revolutionized in Home Services

Tyson Chen, founder of Avoca AI and MIT alum, joins Paul Barth from TurnPoint to discuss the revolutionary impact of AI on call handling in home services. They delve into how voice AI is becoming the first line of defense, boosting booking rates and enhancing customer satisfaction. Insights on human-in-the-loop support and real-world performance comparisons between AI and live CSRs highlight the advantages of AI integration with CRMs. The conversation also addresses common fears, cost savings, and onboarding experiences for businesses of all sizes.

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