Transforming Customer Support with AI | DevRev’s Co-founder & CEO Dheeraj Pandey

This week, host Conor Bronsdon chats with Dheeraj Pandey, CEO and co-founder of DevRev. Dheeraj shares his incredible journey from leading Nutanix to a valuation of $16 billion, to now striving to build another unicorn with DevRev.

Dheeraj opens up about the lessons learned from his entrepreneurial journey, emphasizing the significance of having a holistic approach to building products and companies. He explores how his experiences at Nutanix have shaped his vision at DevRev, especially in terms of integrating AI as a core component rather than a mere add-on.

The discussion also covers a range of topics including the transformative power of AI in business operations, customer-centric design, and the importance of balancing innovative technology with intuitive user experience.

Topics:

• 02:49 What inspired you to start DevRev?
• 08:38 How did you decide not to take a bolt on approach to AI?
• 11:30 What can other entrepreneurs learn from you about levelling up their abilities?
• 16:42 How are you approaching scaling up DevRel?
• 28:11 How is DevRev thinking about AI driven design?
• 44:52 What's happening with DevRev's leadership in AI?

Links:

• Dheeraj Pandey
• Dheeraj Pandey
• Dheeraj Pandey (@dheeraj) / X
• DevRev (@devrev)
• Dheeraj Pandey
• Download the Engineering Leader’s Guide to Accelerating Developer Productivity
• Unified Support
• Opening Windows
• Founder Mode
• Overcoming Growth Crises
• Zanzibar: Google’s Consistent, Global Authorization System

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