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18min chapter
Transforming Customer Support with AI | DevRev’s Co-founder & CEO Dheeraj Pandey
Dev Interrupted
Transforming Customer-Centric Operations with AI
This chapter explores the journey of developing a customer-focused operational model in tech companies, emphasizing the integration of AI to enhance customer support. It discusses the challenges of scaling businesses and adapting market strategies while highlighting the importance of embedding AI from the start. Insights from building successful ventures illustrate how leadership authenticity and innovative approaches can drive meaningful transformation in customer support and corporate culture.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode