
Transforming Customer Support with AI | DevRev’s Co-founder & CEO Dheeraj Pandey
Dev Interrupted
Integrating AI into Business: A Holistic Approach
This chapter explores the philosophy of embedding AI into the core of business operations, advocating for systemic organizational change. It highlights evolving roles in customer support and product management, alongside a major conference announcement that promises exciting developments in AI offerings.
This week, host Conor Bronsdon chats with Dheeraj Pandey, CEO and co-founder of DevRev. Dheeraj shares his incredible journey from leading Nutanix to a valuation of $16 billion, to now striving to build another unicorn with DevRev.
Dheeraj opens up about the lessons learned from his entrepreneurial journey, emphasizing the significance of having a holistic approach to building products and companies. He explores how his experiences at Nutanix have shaped his vision at DevRev, especially in terms of integrating AI as a core component rather than a mere add-on.
The discussion also covers a range of topics including the transformative power of AI in business operations, customer-centric design, and the importance of balancing innovative technology with intuitive user experience.
Topics:
- 02:49 What inspired you to start DevRev?
- 08:38 How did you decide not to take a bolt on approach to AI?
- 11:30 What can other entrepreneurs learn from you about levelling up their abilities?
- 16:42 How are you approaching scaling up DevRel?
- 28:11 How is DevRev thinking about AI driven design?
- 44:52 What's happening with DevRev's leadership in AI?
Links:
- Dheeraj Pandey
- Dheeraj Pandey
- Dheeraj Pandey (@dheeraj) / X
- DevRev (@devrev)
- Dheeraj Pandey
- Download the Engineering Leader’s Guide to Accelerating Developer Productivity
- Unified Support
- Opening Windows
- Founder Mode
- Overcoming Growth Crises
- Zanzibar: Google’s Consistent, Global Authorization System
Support the show:
- Subscribe to our Substack
- Leave us a review
- Subscribe on YouTube
- Follow us on Twitter or LinkedIn
Offers: