Learning Uncut 115: Onboarding to Build Competency and Connection – Anthea Piening
Feb 6, 2023
Anthea Piening, Capability and Change leader at Lion Australia, shares insights on transforming onboarding into a dynamic 12-week blended program. She emphasizes the importance of blending digital learning with in-person interactions to enhance team connections. Anthea discusses the challenges of skill acquisition in a diverse workforce and the need for personalized training strategies. Innovative methodologies, like the 'License to Sell' program, highlight how early engagement and structured support can lead to greater competence and business impact.
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Hybrid Learning Evolution
- Organizations have shifted from fully face-to-face to virtual learning, now settling into hybrid and blended approaches.
- Combining old and new methods tailors learning for diverse and flexible modern work settings.
Blended 12-Week Sales Onboarding
- New sales starters receive a 12-week License to Sell program with self-directed, leader-led, and virtual activities.
- The program culminates in a valuable two-day face-to-face onboarding event in Sydney with senior leaders.
Speed and Connection Drive Design
- Speed to competency is vital for new starters who engage with customers quickly, often by week two.
- Building connection during onboarding fosters psychological safety and peer learning, critical for effective learning.