The Lawfare Podcast

Lawfare Daily: Charlotte Willner and David Sullivan on Content Moderation in the Age of AI

Jun 10, 2024

Charlotte Willner and David Sullivan discuss content moderation in the age of AI, highlighting challenges and promises of AI in trust and safety work. They explore improving working conditions for moderators, privacy protection with Delete Me service, complexities of content moderation, and legal requirements for reporting CSAM.

44:42

Creator website

Episode guests

David Sullivan

Charlotte Willner

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Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Content moderation highlights global labor challenges in tech industry.

Transition to AI in content moderation emphasizes automation and scaling practices.

Deep dives

Raising Awareness on Labor Conditions in Tech

The podcast highlights the poor working conditions of Kenyan workers engaged in moderating content for big tech firms, underscoring the persistent challenges in globalized labor practices. The discussion emphasizes the importance of understanding the intense human labor underlying technological advancements, addressing governance gaps in the global economy.

Intro

2min

AI in Content Moderation and Trust & Safety Work: Promises and Challenges

20min

Exploring Challenges and Strategies for Improving Working Conditions and Job Quality in Content Moderation

6min

Privacy Protection and Data Removal with Delete Me Service

4min

Complexities of Content Moderation and Trust in the Digital Space

17min

Discussion on Legal Requirements for Reporting CSAM to Law Enforcement

4min

Charlotte Willner, Executive Director of the Trust and Safety Professional Association, and David Sullivan, Executive Director of the Digital Trust & Safety Partnership, join Lawfare's Tarbell Fellow Kevin Frazier and Senior Editor Quinta Jurecic to discuss content moderation in the age of AI. Following 97 self-described data labellers, content moderators, and AI workers publishing an open letter describing deplorable working conditions, Charlotte and David break down what's new and what's not about the ongoing trade-offs involved in content moderation. The group also dives into the evolution of content moderation and analyzes the effects of relatively recent regulations, such as the EU's Digital Services Act, on trust and safety work.

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