Charlotte Willner

Charlotte Willner and David Sullivan discuss content moderation in the age of AI, highlighting challenges and promises of AI in trust and safety work. They explore improving working conditions for moderators, privacy protection with Delete Me service, complexities of content moderation, and legal requirements for reporting CSAM.

This week on Arbiters of Truth, our series on the online information ecosystem, Evelyn Douek spoke to Charlotte Willner, who has been working in content moderation longer than just about anyone. Charlotte is now the executive director of the Trust and Safety Professionals Association, an organization that brings together the professionals that write and enforce the rules for what’s fair game and what’s not on online platforms. Before that, she worked in Trust and Safety at Pinterest and before that she built the very first safety operations team at Facebook. Evelyn asked Charlotte what it was like trying to build a content moderation system from the ground up, what has changed since those early days (spoilers: it’s a lot!) and—of course—if she had any advice for Twitter’s new owner given all her experience helping keep platforms safe.Support this show http://supporter.acast.com/lawfare. Hosted on Acast. See acast.com/privacy for more information.