AI in Content Moderation and Trust & Safety Work: Promises and Challenges

Charlotte Willner, Executive Director of the Trust and Safety Professional Association, and David Sullivan, Executive Director of the Digital Trust & Safety Partnership, join Lawfare's Tarbell Fellow Kevin Frazier and Senior Editor Quinta Jurecic to discuss content moderation in the age of AI. Following 97 self-described data labellers, content moderators, and AI workers publishing an open letter describing deplorable working conditions, Charlotte and David break down what's new and what's not about the ongoing trade-offs involved in content moderation. The group also dives into the evolution of content moderation and analyzes the effects of relatively recent regulations, such as the EU's Digital Services Act, on trust and safety work.

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