Think Fast Talk Smart: Communication Techniques 109. Simplify! How to Communicate Complex Ideas Simply and Effectively
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Oct 3, 2023 
Frances Frei, a Harvard Business School professor and former Uber executive, shares her insights on simplifying communication for greater impact. She discusses strategies for building trust and fostering inclusion, emphasizing the balance of authenticity and empathy. Frei highlights the importance of storytelling in problem-solving and the role of clarity in dialogue. She also pays tribute to comedians for their ability to make complex ideas relatable, while underscoring the joy and intent behind effective communication.
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Building Trust
- Treat trust like any other buildable asset, understanding its components.
- Rebuild trust by focusing on the specific weakened area, not everything.
Trust Triangle
- Trust has three components: authenticity, logic, and empathy.
- Lack of trust always stems from a wobble in one of these three components.
Reflecting on Trust
- Reflect on communication breakdowns with curiosity from the other person's perspective.
- Instead of blaming others for lack of trust, ask how your communication hinders trust-building.
