Think Fast Talk Smart: Communication Techniques
109. Simplify! How to Communicate Complex Ideas Simply and Effectively
Oct 3, 2023
Frances Frei, a Harvard Business School professor and former Uber executive, shares her insights on simplifying communication for greater impact. She discusses strategies for building trust and fostering inclusion, emphasizing the balance of authenticity and empathy. Frei highlights the importance of storytelling in problem-solving and the role of clarity in dialogue. She also pays tribute to comedians for their ability to make complex ideas relatable, while underscoring the joy and intent behind effective communication.
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Quick takeaways
- Building trust involves actively addressing areas of mistrust and debunking common myths.
- Prioritizing inclusion sets the foundation for successful diversity and equity programs.
Deep dives
Building and Supporting Trust
Building trust as a leader involves treating trust as something that can be built and repaired. Trust is not a fixed entity, and leaders should focus on understanding its component parts and addressing any areas of mistrust. By treating trust as a continuous process and debunking common myths, leaders can actively work on maintaining and strengthening trust within their teams and organizations.
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