This book is a detailed medical atlas that provides extensive information and illustrations related to the heart and cardiovascular system. It is intended for medical professionals and students, offering a thorough resource for understanding cardiac anatomy, physiology, and pathology.
In 'Unreasonable Hospitality,' Will Guidara shares his experiences as the General Manager of Eleven Madison Park and The NoMad, highlighting the importance of hospitality in any business. The book emphasizes that simply offering a great product is not enough; organizations must also focus on creating authentic connections and memorable experiences for both customers and employees. Guidara provides practical advice on setting expectations, managing teams, and adapting to unexpected situations, all while maintaining a commitment to hospitality that goes beyond mere service. His approach is applicable across various industries, not just limited to restaurants and luxury businesses.
In 'Daring Greatly,' Brené Brown delves into the topics of vulnerability, shame, and courage. The book, inspired by a quote from Theodore Roosevelt's 'Citizenship in a Republic' speech, argues that vulnerability is essential for living a wholehearted life. Brown discusses how vulnerability is often misunderstood as weakness, but it is actually a sign of courage. She provides insights from her research on how vulnerability affects men and women differently and offers practical advice on overcoming shame and embracing vulnerability in personal and professional life. The book emphasizes the importance of connection, shame resilience, and the distinction between guilt and shame[3][4][5].
Radical Candor by Kim Scott offers a practical approach to management by emphasizing the importance of caring personally and challenging directly. The book argues that effective managers must find a balance between being empathetic and providing clear, honest feedback. Scott draws from her experiences at Google and Apple to provide actionable lessons on building strong relationships, giving feedback, and creating a collaborative work environment. The book introduces the concept of 'radical candor' as the sweet spot between obnoxious aggression and ruinous empathy, and provides tools and strategies for managers to implement this approach in their daily work[1][2][5].
In 'Pivot: The Only Move That Matters Is Your Next One', Jenny Blake introduces the Pivot Method, a four-stage process (Plant, Scan, Pilot, and Launch) designed to help individuals navigate career changes effectively. The book is tailored for anyone seeking a new career direction, considering a second career, or looking to use their talents in new ways. Blake draws from her experience at Google and her own career transitions to provide practical advice, case studies, and interactive exercises to help readers manage the risks associated with change and find new opportunities. The book emphasizes the importance of doubling down on existing strengths, identifying new skills to develop, running small experiments, and taking smart risks to launch in a new direction.
Scaling People is a detailed roadmap for company builders to put the right operating systems and structures in place to scale their companies sustainably. The book provides tactical guidance on crafting foundational documents, strategic and financial planning, hiring and team development, and feedback and performance mechanisms. It includes dozens of pages of worksheets, templates, exercises, and example documents to help create scalable operating systems and lightweight processes. Drawing on nearly two decades of experience as a Google and Stripe executive, Claire Hughes Johnson offers actionable insights and a human-centric approach to developing talent and building a sustainable, scalable company.
Fun fact: this episode exists thanks to a few pints and a little Radical Candor in the wild. Our audio engineer Nick met today’s guest, Chloé van Bergen, VP of Operations at Secretly Group, at his brother’s stag do. One loud London pub and an honest conversation later—we knew we had to get her on the show. Join Kim and Amy for a candid conversation with Chloé about what it really takes to lead change inside a legacy-driven music company. She gets real about navigating unionization, confronting indifference, and learning—sometimes the hard way—that being “nice” isn’t the same as being kind. From UK-style politeness to Dutch directness, Chloé shares what worked (and what didn’t) when rolling out Radical Candor across continents. Spoiler: no sugarcoating here — just straight up kind and clear.
Get all of the show notes at RadicalCandor.com/podcast.
Episode Links:
Connect:
Chapters:
(00:00:00) Introduction
Kim and Amy introduce Chloé van Bergen, VP of Operations at Secretly Group.
(00:01:04) From Stag Do to Podcast Guest
How a chance meeting at a UK pub led to Chloé joining the show.
(00:05:25) What Is Secretly Group?
The structure, history, and collaborative ethos of Secretly Group.
(00:09:05) Discovering Radical Candor
Being introduced to Radical Candor and the mindset shift it inspired.
(00:10:42) Struggling with Direct Feedback
Using Radical Candor to move past the fear of being too blunt.
(00:12:43) Giving Feedback Across Borders
Navigating cultural differences in feedback styles across countries.
(00:17:25) Practicing Vulnerability Through Action
Building confidence by starting to speak up, one moment at a time.
(00:20:07) Pandemic Leadership & Operational Overhaul
Navigating starting during COVID and legacy infrastructures.
(00:25:13) Rockstar vs. Superstar: Rethinking Growth
Learning not everyone wants to climb—some excel where they are.
(00:29:50) Unionization During COVID
How a union announcement led to a company-wide listening reset.
(00:34:57) Adapting to AI & Industry Shifts
Staying open by staying honest—even without having all the answers.
(00:36:28) Kind ≠ Nice: Facing Hard Truths
How kindness isn’t niceness—and can slow down change.
(00:39:33) Chloé’s Radical Candor Tip
Having the courage to say the thing, even if it feels uncomfortable.
(00:42:46) Conclusion
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Radical Candor: Communication at Work 
