The Bigger Narrative

Drift CEO David Cancel

7 snips
May 12, 2020
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INSIGHT

Momentum Over Just Ideas

  • The key to successful products is riding existing market momentum, not just creating new ideas.
  • Context and timing matter more than the idea itself in determining success.
INSIGHT

Shift Power to Buyers

  • The big shift was moving power from companies controlling sales to buyers controlling the process.
  • Messaging became the entry tool because the world was ready to use immediate chat communication.
ANECDOTE

Forms as the Enemy

  • Drift named the enemy as forms and the traditional slow lead capture process.
  • Comparing websites to empty stores with no immediate interaction showed how broken the status quo was.
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