FranklinCovey On Leadership Amy Gallo: Why Conflict Strengthens Teams Instead of Breaking Them
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Dec 23, 2025 
Join bestselling author Amy Gallo, an expert on workplace conflict, as she redefines conflict as an essential leadership advantage. She reveals how navigating tension builds trust and strengthens teams, emphasizing that uncomfortable conversations can lead to self-awareness and effective communication. Gallo shares insights on handling difficult dialogues, avoiding common mistakes, and coaching teams to resolve disputes at the lowest level. Discover practical tactics for dealing with passive-aggressive colleagues and why embracing conflict can drive progress.
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Early Mistake Sparked Her Focus
- Amy recounts early career mistakes of not saying what she thought, including an accidental frank email to a client.
- Those experiences taught her that honest conversations, done well, increase connection rather than damage it.
Conflict Is A Developmental Gift
- Conflict helps you learn what truly matters to you and builds emotional intelligence through reflection.
- Resolving conflict strengthens relationships because it creates a precedent that you can recover and still collaborate.
Stop Proving You're Right
- Avoid trying to prove you're right in a difficult conversation because ego blocks understanding and resolution.
- Don't measure success by how good the conversation feels; measure by whether you eventually reach a workable outcome.