Conflict is unavoidable at work—but avoiding it is often the bigger risk. Amy Gallo, bestselling author and Harvard Business Review expert, reframes conflict as a leadership advantage rather than a failure. She explains why resolving tension at the lowest level builds trust, how leaders accidentally undermine team culture by stepping in too soon, and why “feeling good” is the wrong metric for a successful difficult conversation. Drawing on research, real workplace scenarios, and her book Getting Along, Gallo offers practical guidance for navigating passive-aggressive behavior, insecure managers, and high-stakes disagreements. The conversation challenges the instinct to prioritize harmony over honesty and makes a clear case: teams that handle conflict well are stronger, more resilient, and more effective. Listen now to learn how to turn workplace tension into progress.
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