Project Management Happy Hour

031 - Crucial Conversations part 3 - Stepping in and taking the lead

13 snips
Aug 27, 2018
The hosts tackle the art of difficult conversations in project management, exploring tactics to navigate these challenging discussions. Key strategies like the STATE method and the AMP technique emerge as essential tools for fostering collaboration and understanding. They emphasize the power of active listening and tentative language to create a safe dialogue space. Insights from Brene Brown shed light on the importance of vulnerability and respect, reminding listeners how crucial conversations can lead to personal growth and stronger team dynamics.
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ADVICE

Book Recommendation

  • Read Crucial Conversations by VitalSmarts to learn about handling difficult conversations.
  • It offers research-backed methods for navigating high-stakes discussions.
INSIGHT

The STATE Acronym

  • Crucial conversations can be navigated effectively using the STATE acronym.
  • STATE stands for Share your facts, Tell your story, Ask for others' paths, Talk tentatively, and Encourage testing.
ADVICE

Start with Facts

  • Start crucial conversations with facts, not subjective interpretations or assumptions.
  • Separate your personal story from objective facts to avoid escalating conflict.
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