031 - Crucial Conversations part 3 - Stepping in and taking the lead
Project Management Happy Hour
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Mastering Crucial Conversations
This chapter explores the significance of effective communication in challenging project contexts, emphasizing the need for a fact-based approach to foster constructive dialogue. It introduces key strategies, such as the AMP technique and the use of tentative language, to encourage collaboration and understanding among team members. By highlighting the importance of listening and addressing emotional cues, the chapter illustrates how skilled communication can resolve tensions and build trust.
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